Sentry Security Systems Inc.

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Service and Support

Sentry Customer and Technical Service and Support is available from 9:00 a.m. to 5:30 p.m. (EST) Monday to Friday.

Toll Free: 1-866-736-8796
Email: tech@cctvsentry.com

With backgrounds in computer hardware, software, networks and communications as well as CCTV, both our sales and technical service and support teams are able to provide our customers with an unsurpassed level of technical expertise and customer service.

We pride ourselves in our pre- and post-sales support, and we constantly strive to provide prompt service and effective solutions to support the equipment our customers require.

Toll Free Support Line

Our Sentry Service and Support Specialists are available to answer your questions via our Toll Free line or by email. They help Sentry dealers with installation, troubleshooting and configuration questions relating to cameras, DVRs, communications and networking.

Sentry Quick Support

Sentry Quick Support is an application that allows Sentry dealers to request assistance for remote desktop control for setup and/or troubleshooting from a Sentry Service and Support Technician.

Monitored by maXia™

Monitored by maXia™ is an autonomous system health monitoring service connected and managed by Sentry Security Systems Inc. Technical Services division. With remote diagnostics and repair capabilities, our technical engineers act as first responders for your deployments of video recording server and workstation systems, reducing and often alleviating all together, the need for costly and untimely onsite service and support.

All Sentry products carry a minimum one year warranty for parts and labor with extended warranties (up to 5 years) available and all maXia™ branded product have a 5 year warranty unless otherwise stated. For more information, please contact us at 1-866-736-8796.

Support ApplicationSentry Quick Support Download

Download our Remote Control Support application to obtain assistance from Sentry Security Systems.

"Created the powerful video surveillance system we needed."
- ISC Inc.

Related Pages

 

Leading Service

We are specialists in video security and provide an unsurpassed level of expertise and pre- and post-sales service and support. Our sales representatives assist dealers in choosing the right systems, cameras, and accessories for their clients and keep them up-to-date on the latest product information.

Excellent Support

Our Sentry service and support specialists are available to answer your questions via our Toll Free line or by email. They help Sentry dealers with installation, troubleshooting and configuration questions relating to cameras, DVRs, communications and networking.

Superior Products

We build and configure our own Digital Video Recorder and NVR systems to provide the best functionality, performance and reliability.

Outstanding Prices

As we either build or directly import all our product lines, we offer highly competitive dealer prices on all our products.